Privacy Policy for Shower Solution Hub
Last Updated: June 7, 2025
Shower Solution Hub ("we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.showersolutionhub.com.au (the "Site"), or use our services.
1. Information We Collect
We collect various types of information from and about users of our Site and services:
- Personal Information You Provide Directly: This includes information you voluntarily submit when you contact us, request a free quote, fill out forms on our Site, or communicate with us. This may include:
- Name
- Email address
- Phone number
- Physical address (street, city, zip code)
- Details about the service you are looking for
- How did you hear about us
- Any other information you choose to provide.
- Information Collected Automatically (Usage Data): As you navigate through and interact with our Site, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns, including:
- Your IP address
- Browser type and version
- Operating system
- Referring URLs
- Pages you visit on our Site, the time and date of your visit, and the time spent on those pages.
- Clicks, scrolls, and other navigation data.
- This data is primarily for statistical purposes and does not identify any individual.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To provide you with the information, products, or services you request, such as free quotes, leak inspections, repairs, or rejuvenations.
- To Communicate With You: To respond to your inquiries, schedule appointments, send service updates, and provide customer support.
- To Improve Our Site and Services: To understand how users interact with our Site, identify areas for improvement, and develop new services or features.
- For Marketing and Promotions: To send you information about our services, special offers, and promotions that may be of interest to you, by your communication preferences.
- For Internal Operations: For data analysis, identifying usage trends, and determining the effectiveness of our promotional campaigns.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. How We Share Your Information
We do not sell your personal information. We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, analytics providers, email service providers). These third parties are obligated to maintain the confidentiality and security of your information and are not authorized to use it for any purpose other than to provide services for us.
- Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or other change of control, your personal information may be transferred as part of that transaction.
- Legal Requirements and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (d) protect against legal liability.
4. Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights
- Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt out, we may still send you non-promotional communications, such as those about your service requests.
- Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
6. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to the practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications signifies your acceptance of those changes.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@showersolutionhub.com.au
Phone: 0477468605
Address: Bahrs Scrub, Queensland 4207, Australia